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Frequently Asked Questions

Depositing/Withdrawing

Please note that the methods described below are for depositing/withdrawing to your Blocpal Wallet. If you wish to transfer to/from another Blocpal user please use the Transfer option.

How do I deposit Cryptocurrency?
  • Log onto your Blocpal Account
  • Select the Deposit icon from the bottom menu
  • Select which Wallet you wish to deposit your Cryptocurrency into
  • Select which Cryptocurrency you wish to deposit. (BTC,BPX,LTC…)
  • Once you have selected your Cryptocurrency press the Generate Address button.
  • Here you will receive a public address as well as a QR code to send the Cryptocurrency to.
  • Use the address/QR code to add funds to your Wallet, this may take several hours depending on your deposit method.
How do I deposit Cryptocurrency?
  • Log onto your Blocpal Account
  • Select the Deposit icon from the bottom menu
  • Select which Wallet you wish to withdraw your Cryptocurrency into
  • Select which Cryptocurrency you wish to deposit. (BTC,BPX,LTC…)
  • Once you have selected your Cryptocurrency enter the amount you wish to withdraw.
  • Select which Account you wish to withdraw to. If this is your first time withdrawing to that Account you must create it by selecting Create New Account and enter the details of the Account you are withdrawing to.
  • Press Withdraw and the selected amount of your requested Cryptocurrency will be sent to your selected Account.
  • This may take several hours depending on the currency and priority selected