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Frequently Asked Questions

Accessing your Account

User Login
You can access the BlocPal app simply by entering your email address and password on the login screen (please note that the password required for login is different to your “PassPhrase”)

***IMPORTANT*** You should never reveal either your password or passphrase to anyone. BlocPal’s support team will NEVER ask you for either of these.

If you have forgotten your password, simply select the “Forgot Password” option on the login screen and we will send an email to your registered email address with instructions on how to reset

If for some reason, you do not have access to the email address registered on your account, then please contact us at support@blocpal.com and we will be happy to assist you.