Frequently Asked Questions

Accessing your Account

User Login
You can Login to your BlocPal Account by simply opening the BlocPal Wallet App and entering your registered email & login password on the login screen.

***IMPORTANT*** You should never reveal your password or Secret Passphrase to anyone. BlocPal’s support team will NEVER ask you for either of these.

If you have forgotten your login password, simply select the “Forgot Password” option on the login screen and we will send an email to your registered email address with instructions on how to reset your password.

If for some reason, you do not have access to the email address registered on your account, please contact us at and we will be happy to assist you.